Reference

xgo88 Privacy Policy for Indonesian Accounts

xgo88 Privacy Policy explains how we collect, use and protect details connected with your account, device and wallet activity.

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xgo88 xgo88 Privacy Policy for Indonesian Accounts
HELP WITH PRIVACY

Where to Ask About Your Data

A direct support route helps when you want to understand a Privacy Policy request rather than guess which account screen to use. Tell us the phone number linked to your account, the type of request and any relevant reference, while leaving out your password or wallet PIN. Our team handles login and wallet-status questions from 08:00 to 23:00 WIB through live chat and the support contact shown in your account area.

Team online

Privacy request

Ask live chat to explain what account, device or payment reference data relates to your request. We may ask you to complete phone verification before discussing personal records, so another person cannot receive details from your account.

Account correction

If your phone number, name or verification detail is inaccurate, send the requested correction through account support. We compare the request with your existing account step before changing a record, and we tell you when the update has been applied.

Wallet reference

For a DANA, OVO, GoPay or QRIS receipt linked to your account, include the date and reference shown in your cashier history. We use that narrow detail to locate the record without asking you to share a wallet password or private security code.

DATA HANDLING

What We Do With Account Details

Privacy Policy choices are easier to understand when each data use has a clear account purpose. We separate sign-in protection, wallet matching, service measurement and support handling rather than treating every detail…

Account security

We record sign-in time, device signals and verification outcomes to identify unusual access and help restore an account safely. A phone verification step may be required before we discuss account details or approve a sensitive change.

Wallet matching

A payment reference helps us match a DANA, OVO, GoPay, QRIS, bank transfer or virtual account status with the correct account. We use the reference for reconciliation and support, not as a request for your wallet password.

Cookies

Cookies and similar browser storage can keep your session active, remember basic display choices and help us see whether a page loads correctly. You can manage browser storage, although turning it off may interrupt login or account verification.

Device behaviour

On a mobile browser, we may receive technical details such as operating system, screen size, browser version and connection events. These details help us diagnose a failed login or a wallet-status page that does not refresh properly.

Retention period

We keep account and transaction-related records while they support your account, safety checks, dispute handling or a legal duty. When a record is no longer needed for those purposes, we remove it or separate it from direct account identifiers.

Your requests

You can ask to access, correct or delete eligible personal data, or ask us to explain a particular use. Send the request through live chat with your account phone number; we verify ownership first and explain any record that must remain.

Privacy Policy Answers for xgo88

These Privacy Policy answers address the account and device questions we hear most often from Indonesian customers. If your situation is not covered, use live chat from 08:00 to 23:00 WIB and include only the details needed to locate your account.

It covers details you provide for account creation and phone verification, plus device, login, cookie and payment-reference data created while you use the service. We explain the purpose for each category, how long records may remain and how you can request access or a correction.

We use your phone number to create an account, support sign-in checks and send account-related responses. Before we discuss personal records or process a sensitive change, we may ask you to complete phone verification so the request is tied to the correct account.

Yes. The Privacy Policy covers payment references and status details connected with DANA, OVO, GoPay and QRIS, as well as bank transfer and virtual account records. We use those references to match a transaction and answer receipt questions, not to request your wallet PIN.

You can request access to eligible personal data through live chat. Include your account phone number and describe the records you want to see, such as login or wallet references. We verify ownership first, then explain what can be provided and any necessary limitation.

Send a correction request through account support and identify the inaccurate item, such as a phone number or verification detail. We compare your request with the account record, may ask for an ownership check and confirm when the change is completed or why more detail is needed.

We retain records while they are needed for account service, login protection, payment reconciliation, dispute handling or a legal duty. Once those purposes end, we remove the data or separate it from direct identifiers. A support reply can explain the reason for a particular record.

You may ask us to delete eligible personal data through live chat, using the phone number linked to your account. We assess the request after verification. Some account, payment or security records may remain when needed for a legal duty, dispute or protection against unauthorised access.